1. RETURNS, REFUNDS, EXHANGE AND CANCELLATION POLICIES FOODSTEPS has “no questions asked return policy” which entitles all customers to return the product at the time of delivery if they are not satisfied with the quality.1- Category-wise Return Policy
    All electric, electronic, Luggage, information technology products shall be subject to manufacturer’s warranty only and is not covered under return/exchange policy. User can return it to the delivery personnel at time of delivery or user can contact our customer support team and FoodSteps will do the needful. FoodSteps requests user to check all the items at the time of delivery. After sales service, wherever is applicable, will be provided by authorized service centres of the respective manufacturers, based on their terms and conditions of warranty. For reasons of health & hygiene, undergarments, personal care, swimwear, socks, cosmetics, crockery, Jewellery, frozen foods, dairy and bakery products, loose staples & dry fruits, fruits and vegetables, baby food, over the counter medication (OTC) & products of similar nature cannot be returned or exchanged later. Please refer returns and exchange policy for returns.2- Refunds
    Refunds for user’s order returns / cancelations / updates will be processed in following manner:i. In case of entire order getting cancelled or returned:
    a. Prepaid Orders – The amount paid by credit card, debit card, net banking, online wallet and reward points will be paid back in respective tender in which amount was paid by user.
    b. COD Orders – The amount paid by cash, debit & credit cards and food coupons will be refunded to the customer as per store returns policy.
    c. Delivery charges will be also refunded to user.

    ii. In case of partial return
    a. Prepaid Orders – The amount paid by credit card, debit card, net banking, and online wallet will be paid back in respective tender in which amount was paid by user. The amount paid by reward points and gift cards will be credited to user’s store wallet.
    b. COD Orders – The amount paid by cash, debit & credit cards and food coupons will be refunded to the customer as per store returns policy.
    c. Delivery charges will not be refunded to user.
    d. If a product is returned and user order value goes below minimum order requirement of Rs. 499, user will not be assessed an additional delivery / packing fee of Rs. 50.

    iii. In case user has used a coupon, user can contact the customer service to get back the coupon. Customer service agent will issue similar coupon of same value to user.

    3- Return, Exchange and Cancellation Policy:

    All products listed on our website can be returned subject to the following conditions:

    Product Condition: A product cannot be returned unless it is a defective, broken, faulty, leaking or not of satisfactory quality.

    Products should be returned in the original condition user had received them. Please understand that FoodSteps cannot accept returns under the following instances:

    (i) Returns will not be entertained on altered, damaged, used products
    (ii) Damages due to mishandling of product; (ii) products with tampered or missing labels; (iii) any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, original invoice and all other items originally included with the product(s) delivered.

    Product Accessories / Freebies / Bundles & Combos: All the product accessories available with the product and / or all the freebies associated with the product and / or other products associated as “bundles” or “combos” with the product should also be returned so as to enable us to initiate the return process.

    Validity Period:
    a. Processed items – no refund, except if assessed poor quality. Product can be returned at the time of delivery
    b. All Fresh items – Product can be returned at the time of delivery
    c. Dairy & Frozen items – Product can be returned at the time of delivery
    d. Dry items – Within 24 hours of delivery (contact customer care team)

    4- All payments made by user towards correctly returned products will be refunded as per the Returns Policy. If user thinks that FoodSteps has provided with an incorrect refund, please contact immediately on info@foodsteps.baby.

    5- Please note card refunds in case of prepaid orders may take up to 15 business days for user’s bank to complete, depending on their processing time. This can vary greatly between card issuers, and FoodSteps shall not be liable for any delays in refund by card companies. FoodSteps offers no guarantees whatsoever for the accuracy or timeliness of the refunds reaching the Customers card/bank accounts. This is on account of the multiplicity of organisations involved in processing of online transactions, the problems with Internet infrastructure currently available and working days/holidays of financial institutions.

    6- Cancellation by customer
    User can call FoodSteps customer care to cancel the orders up to 4 hours prior to the preferred delivery slot. User can call customer care within the operational hours that is 9:00 am to 10:00 pm all 7 days of the week. In such a case FoodSteps will refund any payments already made by user for the order within 15 working days of user’s cancellation as per refund policies.

    i. Partial cancellation by customer
    In case of partial cancellation, order value will be recalculated. In such a case FoodSteps will refund any payments already made by user for the order within 15 business days of user’s cancellation as per refund policies.
    ii. Cancellation by FoodSteps

    If FoodSteps suspects any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, FoodSteps at sole discretion could cancel such orders. FoodSteps will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

    While every effort has been taken to label the products accurately, errors in data entry and updating may occur. FoodSteps reserves the right to cancel the order in case a transaction has been made where the prices indicated was not the correct price. In the rare event that happens, FoodSteps will give a full refund of all money received from the customer. FoodSteps has full right to cancel any order which does not fall under the service criteria and/or is not from the city, pin code or area where FoodSteps is currently not servicing.